Let's Talk Inclusive Product Creation: Why It Matters More Than Ever After SVB's Collapse


As a female founder of a tech company, I know firsthand the importance of creating more inclusive products. In recent years, there has been a heated debate surrounding this issue, with many arguing that finding diverse creators can be a challenge, leading to a lack of representation in the final product. However, it is crucial to understand that creating more inclusive products is not about fulfilling quotas or checking boxes. It is about providing a platform for marginalized individuals to have their voices heard and represented, ultimately improving our products through diverse thinking.

The argument that diverse perspectives are essential in creating products that cater to a wider audience holds true. It includes individuals from different backgrounds, races, genders, and abilities. However, the argument that it can be challenging to find diverse creators should not be an excuse for rolling back progress. Instead, companies should focus on actively seeking out and providing opportunities for underrepresented groups, partnering with organizations that support marginalized individuals, and creating mentorship programs and internships.

Education and awareness are also crucial in creating more inclusive products. Companies should invest in training their employees on topics such as diversity and inclusion, as well as actively seeking out feedback from diverse audiences to ensure their products are meeting their needs. It is not enough to hire diverse creators; we must also create an inclusive environment where they can thrive and bring their unique perspectives to the table.

The aftermath of SVB's collapse highlights the importance of prioritizing diversity and inclusion efforts. The WSJ and politicians claimed that the bank's diverse workforce was a contributing factor to its failure, but this perspective overlooks the true nature of diversity. We must recognize that it is the richness of different thoughts and experiences that drives progress and innovation. Institutions must continue to prioritize diversity and inclusion efforts to create spaces where individuals with diverse skills and experiences can collaborate to build empires and civilizations.

Having a business account at SVB, I can confidently say that the bank's diverse workforce was not the problem. In fact, it was their inclusive and welcoming culture that extended their network and hand to me when I was just a hungry entrepreneur with a big dream that had gotten into 500 startups at the time. The bank's commitment to diversity and inclusion allowed them to bring in a wide range of experiences, backgrounds, and perspectives that fostered innovation and progress. It is important to recognize that diversity is not a problem, but rather an opportunity to create a stronger and more resilient community.

It's concerning that banks can still operate with limited hours and limited access to information through social media channels, especially when so many other businesses, like McDonald's, are expected to be open 24/7 and provide instant access to information through social media. While small businesses are often held to high standards, our financial institutions, which hold our livelihoods and assets, seem to get a pass. The unequal standards create a sense of unfairness and undermine our trust in the financial industry. As we move towards a more interconnected and digitally-focused world, it's important for banks to keep up with the changing expectations and provide more accessible services to their customers.

In conclusion, creating more inclusive products is not just about hiring diverse creators. It is about providing opportunities, creating an inclusive environment, investing in education and awareness, and actively seeking out feedback from diverse audiences. By approaching this issue with sensitivity and awareness, we can create products that cater to a wider audience and drive progress and innovation.


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